FAQ
Frequently asked questions.
Anything else? Write to [email protected] — we'll get back.
What operating systems does Muse run on?
Windows 10 and 11 are fully supported. A macOS build for Apple Silicon (M1 and later) is available in beta from the same Download button — Intel Macs are not supported. Linux is not on the v1 roadmap.
Do I need an internet connection?
Only for the AI features. The audio engine, looping, plugin hosting, and project save/load all run fully offline. AI features (MIDI generation, audio generation, chat) go through a hosted proxy and consume credits from your monthly plan.
What plugin formats are supported?
VST3 and CLAP at launch. AU support for macOS is being evaluated for v1 — may slip to v1.1 if VST3 + CLAP coverage is sufficient.
How does the AI assistant work?
It talks directly to your project state via a strict tool interface — it can create tracks, write MIDI notes, generate audio, edit clips. Every tool call is verified against engine state before reporting back, so if a request fails the assistant knows immediately rather than reporting a false success.
What happens when I run out of AI credits?
The audio engine and looper keep working normally — credits only gate the AI features. Credits reset monthly with your subscription; the meter is visible in Settings → Account.
Can I use Muse without subscribing?
Yes. The Free tier gives you the full DAW, looper, arrangement, and plugin hosting — only the AI features are gated. Pro and Studio tiers add monthly AI credit allocations.
Where is my data stored?
Project files live on your local disk in a hybrid format (JSON metadata + binary audio). Your account profile and subscription state live in our hosted account database. AI prompts are sent to the proxy in flight but not stored long-term.
How do I cancel my subscription?
Settings → Account → Manage Subscription opens our payment provider’s customer portal where you can cancel, pause, update payment method, or download invoices. You keep your plan until the end of the current billing period, then revert to Free.
Is there a trial?
The Free tier IS the trial — no time limit, no card required. Upgrade to a paid tier any time to unlock AI features.
How do I get started?
Press Download on any page and create a free account — the whole DAW is free. When you want the assistant to write and generate with you, add a Pro or Studio plan from the Pricing page or from Settings → Account inside Muse.
Why does a plan say "Join Waitlist"?
Paid seats are limited during the beta. When every Pro and Studio seat is taken, the plan buttons let you join the waitlist instead — sign in and press it to record your interest. The Free tier is never limited: download it any time.